TERMS AND CONDITIONS

These terms and conditions together with the privacy policy govern the relationship between Morocco Holiday Villas Limited, company number 09457761 registered office 135 Notting Hill, W11 3IB and any individual using or accessing the site and any of the content or services available through it as a traveller or potential traveller.

By using or accessing the website you agree to these terms and conditions as well as our privacy policy, we may revise these terms and conditions at any point by posting an updated version to this web page.

Except where otherwise specified, we act only as an agent in respect of all bookings we take and/or make on your behalf. We accept no liability in relation to any contract you enter into or for property you book through this website.  For all bookings, your contract will be with the owner/supplier/principal of the Property in question (the ‘Owner’). When making your booking we will arrange for you to enter into a contract with the applicable Owner of the Property. Your booking with us is subject to these Agency Terms and Conditions and the specific booking conditions of the relevant Owner you contract with (if any) and you are advised to read both carefully prior to booking. The Owner’s terms and conditions may limit and/or exclude the supplier’s liability to you.  Property specific terms and conditions for each Owner are listed under the relevant heading on each property advert page. By booking a property you agree to those terms and conditions.

1. YOUR BOOKING AND CONTRACT.

When you wish to make a booking please fill in the booking form as completely as possible and return it to us with your deposit. The non-refundable deposit is 10% of the price of the accommodation, the balance is then payable one month before your booking date. If you make your booking less than a month before the booking date, full payment is required at the time of booking. If we do not receive the balance by that date we reserve the right to cancel your booking and levy the cancellation charges that are set out at clause 4 below. When we receive your booking form and deposit we will then send out a confirmation invoice and it is at this time that a contract comes into existence between you and the owner of the accommodation you have booked. The properties we use require the payment of a security deposit to cover breakages or other damage that may occur whilst you are at the property. The amount of the security deposit is indicated within the description of the property. The security deposit will be added to your final balance and payable at the time for payment of the final balance. It will be returned to you after the property has been inspected after your departure, minus any amount to cover breakages or other damage. If any breakages occur or other damage occur during your stay you must immediately inform our local agent, Bayt Chamal.

2. ALTERATIONS AND TRANSFERS.

If, after you have made your booking you wish to make a change to the booking or transfer it to another person, we will do our best to accommodate your request but cannot guarantee that such amendments or transfers will be possible.

Any changes or transfers must be requested in writing and they will of course be subject to availability and to payment by you of an administration fee of £25 and any expenses incurred in relation to the alteration or transfer, including by way of an example, cancellation fees imposed by accommodation owners.

3. ALTERATIONS AND CANCELLATIONS BY US.

In the unlikely event that we have to alter or cancel your holiday booking, we will endeavour to offer you suitable alternative accommodation, but we regret that we are unable to guarantee that this will be possible in all cases. Where it is possible you will have the choice between accepting the alternative accommodation or a full refund. If a suitable alternative cannot be found a full refund will be given. If the cancellation is due to reasons of force majeure no refund is due. ( Force Majeure: this can include war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, adverse weather conditions and any other event which we could not have reasonably foreseen or avoided.).

4. CANCELLATION BY YOU.

After we accept your booking, if you wish to cancel your arrangements, you must do so in writing as soon as possible by email to the following address bookings@moroccovillas.co.uk and you will be liable to pay the cancellation charges set out below which will be levied based on the date we receive written notice of your cancellation. If we receive notice of your cancellation more than 30 days before your date of arrival at the property, we will retain your deposit. If we receive notice of your cancellation either 30 days or less before your date of arrival at the property, we will retain 100% of the price of your booked arrangements. We will make the villa available for re-sale within a reasonable period of receiving the notice of cancellation and if the villa is re-sold then we will refund the full payment less the deposit.

5. OUR LIABILITY TO YOU

 

We are not responsible for any death, personal injury, loss or damage of whatever kind arising during your stay at your booked accommodation, unless caused by our negligence. We are the owner’s agent and, as such, it is the owner who is responsible for maintaining and insuring their property.

In no event will we be liable to you for any loss of profits or indirect, special, incidental or punitive damages arising out of or resulting from the site or the platform, systems or any materials or content you submit to the site and or any transactions between users. Your sole and exclusive remedy is to discontinue using the site.

 

Owners are entirely responsible for all information including images, text and other content relating to the properties they offer.

 

We accept no liability in relation to any contract you enter into or for any property you book through this website or for the acts or omissions of any persons connected with any property. For all bookings your contract will be with the owner of the property in questions . When making your booking we will arrange for you to enter into a contract with the owner.

6. SWIMMING POOLS.

Please be aware that swimming pools can be a danger and we cannot be held responsible for accidents or injury due to negligence on your behalf and/or any of your party and in the case of children, due to lack of supervision.

7. BREAKAGE DEPOSITS

‘Breakage Deposits are fully refundable and will be returned within 7 working days of your departure. If breakages do occur morocco holiday villas limited will arbitrate between the client and the owner in order to reach a fair solution. The decision of the company will be final.

8. COMPLAINTS

Any problem or complaint you may have concerning your property must be immediately reported verbally, directly to the owner and our local agent, Bayt Chamal. If the matter cannot be resolved to your satisfaction it should be notified in writing to the owner, and also immediately reported to bookings@moroccovillas.co.uk  in order to give us the opportunity to resolve the situation. If you do not contact the owner or us, we will reasonably assume that you did not consider the problem serious enough to spoil your holiday and/or to justify any complaint or claim against the owner.

9. CLIENT BEHAVIOUR.

We reserve the right in our absolute discretion to terminate your holiday if your behaviour is likely, in our opinion or that of our employees or suppliers, or the owner of the property you have booked, to cause distress, damage, annoyance or danger to our employees or any third party, or their property. If you are prevented from taking or continuing with your holiday for this reason, neither we nor the property have any further responsibility for your holiday, including any arrangements for your return home. We will impose full cancellation charges and will not give any refunds. Furthermore, neither we nor the property owner will be under any obligation whatsoever to pay you compensation or cover any costs you may incur as a result of having to make alternative arrangements.

You agree to make sure that the villa is in the same condition when you leave it we it was when you arrived. Our properties are non smoking, smoking is only allowed outdoors.

10. PASSPORTS AND VISAS.

No responsibility is accepted by us for your failure to carry passports, visa or other documents required for the purpose of the journey. “The Foreign and Commonwealth office produces up-to date travel information to ensure the safety of clients for further information please visit www.gov.uk/knowbeforeyougo

11. LATE PAYMENTS.

Payments received after the due payment date are subject to a surcharge of fifty pounds sterling at the discretion of the company.  Where payment is overdue by more than 7 days the booking may be cancelled by the company with the loss of any deposit previously paid.

12. BOOKING NOTES.

Please fill in the form as comprehensively as possible. A deposit of 10% is payable on booking with the remainder due one month before the booked start day.

Our preferred booking dates run mainly from Saturday to Saturday, however different days can be accommodated if required whenever possible. Where a booking runs over two price brackets the price for each separate week will apply. Extra days will be charged pro rata to the weekly rate.

PROPERTIES MUST BE VACATED BY 10 A.M. ON THE DAY OF DEPARTURE AND WILL BE AVAILABLE TO ARRIVING GUESTS FROM 3 PM. IN THE AFTERNOON, UNLESS OTHERWISE STATED.